Refund policy

Thank you for shopping with us. We value your trust and strive to ensure you have a positive experience with our products and services.

Returns 

• Returns are accepted only if the item has not been worn, is in original condition, and the tag is still attached.
• Customers are responsible for all return shipping costs.
• To request a return, contact us within 7 days of receiving your order.

 

Refunds 

• We do not provide refunds once an order has been placed, except in the cases outlined below.

 

1. Damaged Items

If you receive an item that is damaged or defective, please contact us within 7 days of receiving your order.

To process your claim, please provide:

• Your order number
• Clear photos or videos showing the damage
• A brief description of the issue

Once your claim is reviewed and approved, we will offer either:

• A replacement item, or
• A full refund for the damaged product (including shipping, if applicable)

 

2. Lost Packages

If your order does not arrive within the estimated delivery timeframe and is confirmed lost in transit by the shipping carrier, we will issue a replacement or full refund.

Please contact us within 30 days of your order date if you believe your package has been lost.

 

3. Incorrect Shipping Information

We are not responsible for orders lost or undelivered due to incorrect or incomplete shipping addresses provided by the customer. Please double-check your address before confirming your order.

 

4. Contact Us

If you have any concerns or need assistance with a damaged or lost order, please reach out to us at:

official.valorearchive@gmail.com

Include your order number and relevant details to help us resolve your issue as quickly as possible.